Shipping Information

After payment of your order has been received in full, we will ship your order as soon as possible. Average shipping times are 3-5 business days but please note that for larger items it can longer until you receive your order. If any shipping fees are applicable for your order it will be communicated during checkout on the website.

Returns & Refunds

You are welcome to cancel any order or return any items that have been shipped to you up to 7 days after receiving the goods. In order to be eligible for a refund, returns must be delivered with all included accessories and in its original condition and packaging. Once the items have been received in good condition by the company, we will provide you with a full refund of the ordered goods minus any shipping fees no later than 30 days after returning the items to TMS.

In order to request a return of refund, please contact sales@tmsonline.co.za.

Please note that some items are excluded from returns, such as items that have been customised to client specifications or items that are from a perishable nature. More information on these exclusions can be found in our Terms & Conditions – Article 9: Exclusion right of withdrawal.